1. Authenticity & Quality Policy

At Moon Gems and Jewelry, we guarantee that all gemstones and jewelry pieces are carefully selected and crafted to meet high standards of quality and authenticity.

Natural gemstones are responsibly sourced, and any treatments (if applicable) are transparently disclosed. Product images are for representation purposes only; slight variations may occur due to natural characteristics.

2. Pricing & Payment Policy

All prices listed on our website are clearly stated and may be subject to change without prior notice.

We accept secure online payments through approved payment gateways. Full payment must be received before order processing and shipment.

Moon Gems and Jewelry does not store customers’ payment details. All transactions are encrypted and processed securely.

3. Shipping & Delivery Policy

• Fast and reliable worldwide shipping
• Orders processed after payment confirmation
• Delivery times vary by destination and customs clearance
• Shipping charges shown at checkout
• Customers are responsible for customs duties or import taxes

Moon Gems and Jewelry is not responsible for delays caused by courier services, customs authorities, or unforeseen circumstances.

4. Return & Exchange Policy (14-Day Policy)

• Returns accepted within 14 days of delivery
• Only damaged or incorrect items are eligible
• Issues must be reported within 48 hours
• Items must be unused and in original packaging

Customized or made-to-order jewelry is non-refundable and non-exchangeable.

5. Cancellation Policy

Orders may only be canceled before shipment. Once an order has been dispatched, cancellation is not possible.

6. Privacy Policy

• We collect only necessary customer information
• No selling or sharing of personal data
• Customer information is kept secure and confidential
• Email may be used for order updates and brand communication

7. Intellectual Property Policy

All content on this website, including images, logos, designs, and text, is the exclusive property of Moon Gems and Jewelry.

8. Limitation of Liability

Moon Gems and Jewelry shall not be held liable for indirect or consequential damages. Liability is limited to the value of the purchased product.

9. Governing Law

These policies are governed by the laws of Thailand.

10. Contact Information

Moon Gems and Jewelry
📧 moongemsjewelry@gmail.com
📍 Bangkok, Thailand
📞 WhatsApp: +66 6346 71051